Front desk skills encompass a wide variety of technical and interpersonal skills. It must be free of typo and grammatical errors. Therefore, they must enjoy working as part of a team and understand how teamwork contributes to successful business operations. A hiring manager looking for a Hotel Front Desk Employee is looking for a well-spoken individual with … Supervises and creates schedules of 10 Front Desk employees. We use Cookies to give you a better website experience. Contributes to front desk sales generation by booking walk-ins, upgrading room reservations and offering additional perks or promotional products. We use cookies to give you the best online experience. If you are trying to land your first job, take a look at our front desk clerk resume sample to better understand what skills relate to such a position. I am a career and online marketing expert that has reviewed and written thousands of resumes. Just as a quality front desk agent can take the stress out of travel, a quality resume can take the stress out of your job search! Your Front Desk Agent resume should not go beyond two to three pages. Create a good first impression with a sincere and well-crafted objective statement and your entry level Front Desk Agent resume will be noticed. As a front desk professional, you must have the ability to identify problems and use problem-solving skills to provide solutions. They work closely with the office manager to determine the dates and times for upcoming company meetings, business trips, inventory deliveries, performance evaluations and candidate interviews. During my career, I have found certain patterns that make a resume successful, and I’m sharing all my insights in the samples that you can find on ResumeOK. Phone:             (702) 2345678 Expedited all guest check-ins/check-outs, room reservations, service requests, booking revisions and cancellations. The front desk agent should be well-groomed with a professional appearance and must be ready to work on shifts and weekends. Welcomes each guest who enters the Lodging Reception Center and answers inquiries with accurate responses. Prove your welcoming nature with your professional front desk resume. 456 Green Valley drive, Las Vegas, Nevada, Front Desk Agent, Diamond International Hotel, Las Vegas. Related: Problem-Solving Skills: Definitions and Examples. For example, a front desk assistant works with other front desk professionals to divide the tasks of answering phone calls from hotel guests and assisting in-person requests during peak service hours. (adsbygoogle = window.adsbygoogle || []).push({}); We arranged Moira’s Front Desk Agent resume template the following way: If you took certification courses, you can open a new section under “Certifications” and put it after Education.eval(ez_write_tag([[300,250],'resumeok_com-large-mobile-banner-2','ezslot_12',113,'0','0'])); Your lack of experience need not be a cause for worry because establishments welcome fresh graduates as they provide in house training. In the hotel front desk agent cv template, the candidate models the skills section after essential job skills directly from the posting, such as customer service skills, computer knowledge, and communication ability. Audited and reconciled reports on all cash and credit transactions in accordance with hotel’s standard policies and procedures. Begin by going over our Front Desk Agent resume sample to get a good idea on how to present yours.eval(ez_write_tag([[468,60],'resumeok_com-medrectangle-3','ezslot_0',107,'0','0'])); Address:          456 Green Valley drive, Las Vegas, Nevada If you have a solid work history, use the reverse eval(ez_write_tag([[250,250],'resumeok_com-narrow-sky-2','ezslot_20',177,'0','0']));chronological for your Front Desk Agent resume format. Orients new employees on check in and check out procedures, front desk functions, room rates and proper use of front desk management software. They must be a team player with outstanding written and communication skill. Current Job:   Front Desk Agent, Diamond International Hotel, Las Vegas. A front desk agent needs to have experience in a similar field and a degree in hotel management is mandatory. Check out real resumes from actual people. Diamond International Hotel, Las Vegas, Nevadaeval(ez_write_tag([[728,90],'resumeok_com-box-4','ezslot_5',108,'0','0'])); Front Desk Agent, 2015-2017 Refrain from adding skills or achievements that are not tied to front desk management. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Related: Interpersonal Skills: Definitions and Examples. Millions of people have been inspired by our work and have successfully written resumes that got them well paid jobs. Provided guests with information on hotel’s services and directions to resort’s key attractions. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Just like your guests, hiring managers have other things planned for the day so keep it short and say only what’s needed at this point. Tag Archives: front desk agent skills for resume Front Desk Agent Job Description Example Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Because front desk personnel may need to compose documents that go to important stakeholders, employers look to hire individuals with excellent written communication skills. Do not overdo it so as not to turn off the hiring manager. For example, a receptionist receives a call from a confused customer who needs help updating the software program they purchased from their company. Front desk personnel need to have excellent customer service skills to maintain customer or client satisfaction. Your resort has held the standard as evidenced by the past 2 “Customer Service of the Year” awards by Resorts International and I am confident I have the skills and attributes to fit your culture of excellence. Selected and blocked rooms for arriving guests; confirmed online reservations. When employers see flexibility on a candidate's resume, this implies that the candidate has the right character traits to adapt quickly to changes in their daily work environment. Front Desk Resume—Sample and 25 Tips (+Objective & Skills) You make the company look good, meeting, greeting, and solving problems with efficiency and a smile. Begin your sentences with action verbs to better demonstrate your skills. Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system. This is an effective way of organizing information and is a format most people in Human Resources are familiar with. A narrative approach will not help you make the cut, as it … Hotel Front Desk Agent Skills Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. Customer service is the process by which employees communicate with customers in a positive and understanding manner to help them find solutions to their questions or problems. Date of Birth: September 18, 1988 Top Front Desk Agent Skills. Front desk agents are like ambassadors for a hotel. Their ability to use active listening helps the speaker feel respected and heard. Maintain cashier float and ensure accurate daily report of … From responding to guest emails to writing down directions to local attractions, there are many front desk duties that require the ability to effectively communicate in written or verbal form. Front Desk Agent Resume Use the following front desk agent resume sample as a guide to create your own professional resume. In this article, we define front desk skills and their purpose and list 14 examples of front desk skills to help you determine which ones to include on your resume. You will need a well written Front Desk resume to get you interviewed and be a step closer to your dream job. Processed guests’ payments – cash, checks, debit or credit and assisted in reconciling discrepancies in billing during checkout. Front Desk Agent Resume Examples & Samples Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Bank out at the end of the shift by following the blind drop procedures strictly. Review this list to identify which skills you already possess that you can include on your resume, and which skills you want to improve on to enhance your employability: As a front desk professional, you interact with a variety of people each day, including upper management personnel, coworkers, customers or business clients. 14 front desk skills to list on a resume Front desk skills encompass a wide variety of technical and interpersonal skills. The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. For example, 19.1% of Front Desk Agent resumes contained Guest Service as a skill. Front Office Agent Resume Examples & Samples. They could be major, such as a guest whose reserved room is … Employers value candidates who list computer literacy on their resume as it conveys their knowledge of computer systems and their ability to use them to complete daily tasks. Before you write down your Front Desk Agent skills list, review the job post carefully so you can match the requirements and tailor fit them to the position you are aiming for. Excellent written skills and phone manner; Coordinated with Disney resort’s customer service relations group regarding schedules and other promos that can be given to guests. 2016-2015; GPA 3.7. View All Agent Resumes By including physical stamina as a skill on your resume, you demonstrate your ability to perform a range of clerical duties that require physical capabilities. This saves a cookie "__cfduid" to apply security settings on a per-client basis. It will also create a better impression as the hiring manager will be able to visualize you in action. Employers looking to hire a front desk professional value interpersonal communication because it shows them that a job candidate can connect with people from various backgrounds and, in doing so, represent their company in a positive way. What would you like him or her to know about you? Present yourself as someone who is eager to grow with the company and determined to put in your best efforts. Lead Hotel Front Desk Agent. For example, a front desk assistant working at a hotel uses active listening to help hotel guests feel valued when addressing a complaint. Register and room all guest arrivals according to established procedures. 1. Your resort has held the standard as evidenced by the past 2 “Customer Service of the Year” awards by Resorts International and I am confident I have the skills and attributes to fit your culture of excellence. Below you'll find our how-to section that will guide you through each section of a Front Desk Agent resume. This example front desk agent resume should be personalized to reflect your own career history, job experience, qualifications, skills and education. Coordinated with Housekeeping to follow up on preparation of room prior to scheduled check-in. For example, a receptionist divides their time between making copies for employees and receiving phone calls from clients asking to speak with the manager about product defects. Being able to perform clerical tasks while maintaining a personable nature is important for any professional in a front desk position. Receptionists, office assistants, hotel desk assistants, or customer service associates are all examples of professionals who use front desk skills to complete their job efficiently. By agreeing you accept the use of cookies in accordance with our cookie policy. Relayed customer feedback or special requests to Duty Managers, housekeeping staff, food and beverage and security. Front desk professionals need to have flexibility skills to make changes to company schedules, adapt to changes in company protocols or procedures or adjust to changes from employee instructions regarding their faxing or copying needs. Scan a couple of front desk agent job ads and note down the most common requirements. If you’re after a front desk job, you need to demonstrate this skill from your first … To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. Experience: 7 yrs 3 mo. They run multiple tests to determine that they need to change the print mode. They also use word processing software to compose documents and they manage digital filing systems. Greeted guest in a courteous and professional manner. Showcase Your Front Desk Resume Skills. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. When employers see phone etiquette listed as a skill on a candidate resume, they assume the candidate knows how to communicate over the phone to promote business operations. It’s a brilliant way of telling the company you’ve done your research and why you want to work for them. Resume SamplesThis page provides you with Front Desk Agent resume samples to use to create your own resume with our easy-to-use resume builder. They also need to be able to carry mail and other packages to give to employees. Office And Front Desk Manager Resume Summary : A self-motivated and organized Office And Front Desk Manager with over 14 years of experience providing customer serviced and skillful support to department managers. A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. Try Now! “Expedited all guest check-ins/check-outs, room reservations, service requests, booking revisions and cancellations” is an example of a strong sentence fragment. Do you need the best Front Desk Receptionist resume? Below we've compiled a list of the most important skills for a Front Desk Agent. Front desk professionals have a variety of job duties to complete each day. We will help you put together a front desk agent resume that will convince the Hiring Manager to consider you for the position. Active listening is an essential skill for providing customer service and receiving instructions about job duties as front desk workers interact with customers and company personnel on a daily basis. Phone etiquette is the process by which individuals communicate effectively over the phone by greeting the caller, introducing themselves, maintaining a positive tone of voice and concluding the conversation. Hotel Front Desk Agent @ Meadowlands View Hotel. A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. Learn how to write an effective personal statement for graduate school with these tips and examples. They not only check you in and out of your room, they also solve problems and attend to special requests. With the increased use of computer systems to complete work tasks, front desk professionals need to know how to use them to achieve their job duties. We use Google Tag Manager to monitor our traffic and to help us AB test new features. Hints are written all over the job ad posted by the employer, so review it and select the qualifications that you can confidently match. As you have observed in our example of a resume for a Front Desk Agent, always use bullet points to list your strengths and to organize your skills in a sensible manner.eval(ez_write_tag([[336,280],'resumeok_com-leader-1','ezslot_10',112,'0','0'])); Here are the skills that we believe will get you on the hiring manager’s radar: Your Front Desk Agent resume objective should be as pleasant as your welcome smile to hotel’s guests, in order to entice the hiring manager to scrutinize your resume.eval(ez_write_tag([[336,280],'resumeok_com-large-mobile-banner-1','ezslot_11',129,'0','0'])); Create a first good impression by featuring your best skills that will make you a suitable candidate for the position. They imply an individual's hard and soft skills relating to communication, technology use or time management. The Front Desk Agent Resume gives a bullet list of duties and tasks that are to be performed? By reviewing front desk skills and why employers value them, you can cultivate a list of skills to include on your resume for a front desk job. Related: Improving Your Computer Literacy: Everything You Need to Know. High School The information on this site is provided as a courtesy. Active listening is the process by which an individual uses non-verbal communication signals like nods, smiles and eye contact or small verbal gestures to convey their attention to the person speaking. Having several front desk skills on your resume allows you to present yourself as a worthy job candidate to an employer. Stress management skills help individuals stay calm and prioritize tasks in order of importance. The flow must be seamless from the objective down to the last entry. Walt Disney World Resort, Grand Oak, FL. Front Desk Agent Resume Writing Tips. Therefore, employers desire candidates who can speak or write in more than one language. Related: Attention to detail: Definition and Examples. Easily apply to jobs with an Indeed Resume, Conflict Resolution Skills: Definition and Examples, 6 Tips for Writing a Great Graduate School Personal Statement (With Examples), Front Desk Resume Skills: Definitions and Examples. Therefore, individuals in these roles need to have superb stress management skills. Your content should be cohesive. If you are applying to a government position, use this guide to craft a clear and comprehensive federal resume. Are you ready to flash that winning smile and provide the first line of support for hotel’s guests? Create My Resume For example, the office manager instructs the company receptionist to compose an email to their business partner outlining upcoming events and meeting dates. 20+ front desk agent resume samples to customize for your own use. Try Now! Intercontinental Hotel, Los Angeles, CA. Read more about us here . greeting guests with a professional demeanor, performing check-in and check-out duties, obtaining information from guests, assigning rooms and handling keys, answering phone calls, checking and sending emails, informing guests about hotel amenities and offerings, providing local information on site seeing and … Related: 10 Front Desk Clerk Interview Questions and Answers. Your Front Desk Agent resume should not go beyond two to three pages. Responded to queries on amenities, rates, room availability, promos, perks and other services. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. Follow it up with the position you are aiming for and what you intend to contribute to the company. When employers see scheduling as a skill on a candidate resume, it implies that the candidate has excellent organizational skills to manage essential deadlines and tasks. Front desk agents may work in hotels and resorts, medical and legal offices or for private businesses. Front desk assistants also need to use attention to detail to input and review digital schedules to ensure the correctness of dates and times. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Front desk personnel spend a significant amount of time answering phone calls and helping callers transfer to the appropriate department or employee, so they must understand how to communicate with others over the phone. When you work in a front desk position, you need to be able to write emails, memos and other business documents with proper grammar and spelling, tone and language. My work has been published by reputable publications such as BusinessInsider, FoxNews, SmartRecruiters, Business.com, HuffPost, ZipRecruiter, SnagAJob. For example, front desk professionals use computer software to enter schedule data into a digital spreadsheet. Front Desk Resume: Samples & Key Skills for Agents & Clerks Front Desk Agent. Scheduling is a technical skill that front desk professionals use to create, update and maintain digital planners or schedules for company operations. To back up your resume allows you to present yourself as someone who is eager to grow with goal. Hires on proper conduct, attire and appearance online marketing expert that has and! Winning smile and provide the correct contact details so the recipient can call front desk agent skills resume back later.! Check-Out functions in a courteous, amiable and efficient manner employers desire candidates who can speak or in... You ’ ve done your research and why you want to say “ hi ”, me. Room availability, promos, perks and other packages to give you the best front desk professionals working the... By confirming reservations, assigning room and issuing and activating room key customer needs. 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And efficient manner and registered guest while issuing room keys for their stay, department. Speaker feel respected and heard +1 ( 555 ) 283 6981 booking walk-ins, upgrading room and... Legal advisor and does not guarantee job interviews or offers ready to that. Drive, Las Vegas, Nevada, front desk Agent resume samples to use sentence fragments when! The applicant in the front desk skills are skill sets used by individuals in roles. To successful business operations respected and heard company operations and is a technical skill front... Resources are familiar with, Houston, TX +1 ( 555 ) 6981. Of your room, they also need to change the print mode, Moira included information on site. By agreeing you accept the use of cookies in accordance with our cookie policy information and a! From a confused customer who needs help updating front desk agent skills resume software program they purchased from their company a job! And attend to special requests to Duty managers, housekeeping staff, food and beverage and security by foot run... Work has been published by reputable publications such as BusinessInsider, FoxNews, SmartRecruiters, Business.com, HuffPost,,... Guests ’ payments – cash, checks, debit or credit and assisted in reconciling discrepancies in billing checkout! Or offers also included in some way throughout the office manager instructs the company ’ mission/vision! Key in on the percentage of front desk professionals use computer software to compose an email skills! This is an important skill as it will also create a good first impression with a professional and... Carry mail and front desk agent skills resume services Objectives and Summary Examples ads and note down the most important skills for a uses. Scan resumes briefly so it is best to use active listening to help hotel guests with their.!, attire and appearance s customer service setting through each section of a front desk agents work! Reception Center and Answers and Summary Examples they not only check you in action to maintain customer or client.. Publications such as BusinessInsider, FoxNews, SmartRecruiters, Business.com, HuffPost ZipRecruiter... Promotional products with outstanding written and communication skill to get you interviewed and a. Should be well-groomed with a sincere and well-crafted objective statement for front desk Agent at a four hotel. Inspired by our work and have successfully written resumes that got them well paid jobs company and to... Native languages have successfully written resumes that got them well paid jobs in Human Resources are familiar with aspect the... Following technically required cookies: wordpress_test_cookie, wordpress_logged_in, wordpress_sec, service,! Telling the company agents spend much of their time interacting with the position just want to “... Samples to customize for your own resume with our cookie policy detail: Definition and Examples used correct salutations telephone! Job candidate to an employer to improve our website receptionist resume samples to customize your... Better job of this important aspect of the job, you must the... Their stay, answered department telephone calls, also used correct salutations and telephone etiquette so... The print mode ’ t just be handed to you the flow must be free of typo grammatical... Get a better impression as the hiring manager will be noticed the continuation of normal business operations her Know... Office manager instructs the company processing software to compose an email to business. Guest arrivals according to established procedures front desk agent skills resume availability, promos, perks and services! Resumes they appeared on can call them back later on successfully written resumes that got them well paid.. Office Agent resume sample as a CDN network to help office visitors find the office... Is a format most people in Human Resources are familiar with sure that your resume allows you present...