Explore Videos “eBay for Business continues to be one of the most successful and relevant seller programs at eBay.” If you can't find a solution to your question, select Other, then select Contact the seller. Click on a category. Find your Seller Choose from a list of highly trusted industry experts to sell your items. The wait for this number is typically around seven minutes. Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. Reports have reached us from sellers they are getting warning emails from eBay about attempting to provide contact information through eBay messaging. Seller News. Of course as we all know it didn't work, but that was the thought behind it. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page. In the Request assistance section, you can submit a request to remove negative or neutral feedback, or a defect on your account. eBay sends this same information about you to the user you want to get in touch with. Choose the topic that best matches your question on the Find answers page. eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. Now i want to make sure i share this information if you want to get your seller/buyer's phone number - but please be aware that you will actually have your Name,Phonenumber(on eBay),User ID/Username, State , Country shared with the member. You can also report an issue with a buyer. Using the eBay platform, I attempted to send an email. The only point of contact I find is the same email link. You Get Paid. When you’re looking for buyer information, it should appear in the Buyer details of the transaction record — but it may not. We take all reports seriously, but please make sure your claims are accurate. Fill out the form by entering your transaction partner’s user ID and the number of the item that you’re inquiring about, and then click the Search button. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Click Contact seller on the product page. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. Use the Resolution Center The Resolution Center is the easiest, most secure way for sellers and buyers to communicate when either has a problem with a transaction. The seller maybe using another account to list (which I believe is still against eBay rules, if the account was shut down by eBay), however, I think that if the seller wishes to "close" their account, they must wait 6 months to do so in the event that a seller attempts to avoid/scam any potential buyer. This option is written in blue letters in the "Seller information" box on the right-hand side of your screen. @chilsa74 . The first step is to contact the member through the … Remember back when you registered and eBay asked for a phone number? Searching for Listings by Seller Use this method if you know a seller's user ID and want to view their … This new policy will go into effect September 2017. 4 Please contact eBay Customer Service." If you haven't already saved your contact information to your profile, you may be prompted to provide your address details here. eBay keeps this information for times like this. Get personalized tips and news based on what and how much you sell on eBay. If you didn't get your item, you're covered under eBay Money Back Guarantee. ; Partner with Seller Ship your items to the consignment seller after discussing the terms and logistics … If you don’t hear from the buyer (or seller) of your eBay item after three business days and you’ve already tried sending an eBay message, you need to get more contact information. Sending information to Customer Service. Click or tap Contact seller or Contact. You can also reach eBay customer … Find answers to your buying, selling, and account questions, or contact us for more help. If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. Go to Request assistance To learn more, see our support pages on defects, feedback, report a buyer. Getting an eBay Buyer or Seller’s Phone Number, 4 Third-Party Management Services for eBay. Report a seller What to do if eBay ended the listing of an item you bought eBay sends this same information about you to the user you want to get in touch with. Report a seller What to do if eBay ended the listing of an item you bought. When you're opted in, buyers can find your phone number in 3 places on eBay: If the buyer selects Other on the Find answers page when they choose Contact seller, they see an option to view your phone number. Search "contact eBay," and you will find a telephone number for customer service: 1-866-540-3229. For example: This is not an exhaustive list; you’ll find all of our policies here. To get an eBay member’s phone number, go to the Find Contact Information in the Advanced Search: Members: Find Contact Information link. I am trying to contact eBay with an urgent matter. Enter your search term to display live search results. eBay recently announced they would require sellers to strip all contact details, including phone numbers, from listings. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Keeping your contact information current . We always encourage our members to communicate with each other when there's a problem with a transaction. I know I can get a seller's contact info (particularly his phone number) since there is a transaction involved. Use TAB key to navigate results. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. Here's how it works. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option Get in … As long as it relates to selling, this option would be appropriate. Check out a collection of how-tos, seller storytelling, and event coverage just for eBay sellers. According to some accounts, the wait time for this number is typically three minutes. Ebay put the contact seller at the bottom of the page by the request of many sellers years ago. To contact an eBay seller with questions about item descriptions, shipping arrangements, or other transaction-related details via the mail-forwarding system, follow these steps: Click the Ask Seller a Question link near the upper-right of the listing you want to ask about. Something went wrong. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. eBay Consignment Sellers Do the Selling. Getting Started on eBay Explore the site a bit. They published another member's contact information; The seller has provided you with false contact information; You suspect the seller is under the age of 18; This isn't an exhaustive list – you'll find all of our policies here. eBay Customer Service 559329614383 8424b71a-7ea6-4672-9c8b-5e97eb08c357:176b46c4427 19997 If your correct information isn't on file, the seller might be trying to contact you using inaccurate contact information. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option If you need help with a recent order, select the item above to get started.