If it was because the item was not declared properly or insured, you probably will not get far. Ultimately, this thing could play out in Superior Court where you could get tagged for UPS' attorney fees and expenses. Tagged With: insurance claim, Reimbursement. 2. The seller asked me to submit a claim with UPS, and I did, and the current status is "Package Inspection Scheduled". For more information, fill out our online contact form or call 1-800-YOURLAWYER (1-800-968-7529). A UPS rep will place another tracer will on the package and track it for eight business days, after which time a formal request for claims paperwork must be made. According to its website, UPS will deny a damage claim for any one of a number of specific reasons. You can (if you really want to) call 1-800-PICK-UPS (cute, eh?) Provide the UPS store with your tracking number from your shipping receipt. if they deny your claim and you dont get anywhere with them, you sue them in small claims court. Most people will just figure that it's to much trouble to go after them, but it's really not that hard, and I can just about garantee that you will get paid. Fill the request form after providing your tracking number. UPS has specific guidelines how an item needs to be packaged for their insurance to cover damage. I’d venture to say with 90% certainly that if your claim was rejected for poor packaging, it was poorly packaged. Edited by: MCKY seller on Jun 8, 2016 10:12 PM Has United Parcel Services (UPS) refused to honor your insurance claim for a broken shipment? I did this with a UPS insurance situation and they paid up. They will be the same. If you believe your UPS broken shipment claim was wrongfully denied, we want to hear from you. Quite often, UPS claims that inadequate or damaged packaging caused a broken shipment, which allows it to avoid liability. Did you read their insurance policy guidelines? I also insured it for its full value of $2500.00. So I assume that ups people caused the damage. For a free evaluation of your case, please contact one of our UPS broken shipment lawyers today. Filling out the paperwork, the shipment and claim number must be visible on all pages submitted. Anyone here know how to argue and win with ups ("improperly packed")? If they do, when damages occur, they can easily file a claim. dealing with this kind of matter, is fedex better or worse or same? After several angry phone calls, someone called me and gathered some information from us. UPS will generally screw you in case of damage, unless your product is professionally packaged (like at the UPS store), The term “insurance” carries with it a boatload of connotations, so if you go into a UPS branch to ship a package and someone offers you “insurance” for a few extra dollars,…. Powered by Discourse, best viewed with JavaScript enabled, Order Management, Shipping, Feedback & Returns. you wont be able to recover this one. Upon claiming damages, UPS will inspect the damages and make their own report. No one told me that there is a guideline to follow. Be sure you make your report to UPS within 48 hours of delivery. Our firm is investigating allegations that UPS will go to any lengths to avoid paying for damaged shipments. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. We may be able to help you obtain compensation. The personal injury attorneys at Parker Waichman LLP offer free, no-obligation case evaluations. The only bulletproof defense is if the item was in its original factory packaging (with styrofoam etc). They don’t care how well you think you can pack… We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we protect for loss, but not damage. buyer sent me a message letting me know that the packaged was damaged in transit and didn’t go to the buyer. So the trial value of a personal injury claim is higher with UPS and this higher trial value leads to a greater settlement value. I do not have time to deal with UPS long ineffective "claim … A shipper must file a Damage/Loss Notification claim letter, and Anonymous PissedConsumer848668 Jul 30, 2014 #848668. You should know that UPS can appeal the entire case if it wants at the end of the Magistrate Court hearing. If your goods get damaged by the carrier you will need to file a formal complaint, or freight damage claims, to receive reimbursement. This also has a productive impact on settlement value. Now they claim that the box opened up and everything fell out (BS) due to “improper packaging”, and everything is “gone” (disappeared in the air? huh?!). Please check the list carefully before contacting the customer services team to register your claim. They just charge you more so that they can pay out the occasional claim and still make money. You can call that an "excuse" but it's a standard business practice. It arrived destroyed and, of course, my claim was denied due to 'insufficient packaging'. Some consumers have even accused UPS personnel of breaking boxes and shipping containers in order to provide a reason to deny paying for a damaged shipment. Your claim has to be less than $15,000 or you wouldn't be starting out in Magistrate Court. At the UPS Billing Center, under the quick links, choose the “Request a Refund” option. UPS store claims reimbursement claim for shipping and cost to repair computer is being held up by UPS. Sellers with daily pickup and reasonable volume do not have their claims rejected for packaging, but those sellers know how to pack. Internet complaint forums are filled with consumer accounts of UPS denying damage claims by placing responsibility for the broken shipment on the packaging that was used. I recently shipped my computer in it's original packaging to California from a UPS store in Michigan. No I have not received the item back. Mine was 2200.00 for a CD player. Time for Freight Damage Claims. Do you have a good contact number that I can try? No one told me that there is a guideline to follow. Retain all damaged goods until the claim is concluded. She said that she will “investigate” and look for the item, and get back to me in few days. The claim should have been initiated at that time. That's great, but then drivers started arriving at my house to pick up the item for salvage recovery. And a lot of the time when you file the papers they will pay you immediately so they dont take a chance on a higher judgement come court time. I've had UPS pay out on claims with no problems at all. 3. Select the UPS Billing Center under the Billing and Payment section Log into your UPS account. I purchased an item from a seller on eBay, and it arrived damaged. You can’t make them wait on the claim. These include: Package insufficiently sealed or closure failed Insufficient packaging, cushioning, or protection The single-wall (or double-wall) box was not sufficient to support the product’s weight The product’s packaging closure failed causing leakage Damage to the external case due to no protective covering The package lacked edge protection to prevent it from bending. I would like to take this opportunity to thank you and all the lawyers involved at your firm who worked diligently and tirelessly to bring about the positive result in my case. Meanwhile, UPS approved the damage claim and agreed to pay the eBay purchase price as well as original and return shipping, less about $3 for what amounts to the insurance premium portion of the shipping price. Edited by: MCKY seller on Jun 8, 2016 10:12 PM, Edited by: MCKY seller on Jun 8, 2016 10:18 PM. As a result of that additional research, they've decided to process your claim. If you have experienced problems obtaining reimbursement for a UPS insurance claim, our UPS broken shipment lawyers want to hear from you. Shipping Information. If your claim is in regards to a package that begins with a 1Z tracking number, you cannot use this form. For damaged packages, UPS recently streamlined the process, although the buyer must make the claim. That’s a shame too, because I’ve seen UPS pack things, and I was NOT impressed. The better idea is to try the online reporting feature and clicking the File a Claim link. It has been a day and I haven't received any contact from UPS. I will continue to keep your firm uppermost in mind as the need arises for legal counsel for me, members of my... Parker Waichman was there for my family when one of our family members was desperately in need of assistance. As a practical matter, because UPS trucks cause more damage than passenger cars, UPS claims adjusters are used to dealing with larger dollar amounts. I sold a serigraph (similar to a lithograph) to a buyer and shipped it in a 36" mailing tube. Pay the Freight Charges. All claims must be … click here to listen to a message from our founding partner, attorney Jerry Parker. For two weeks they have not even given me the courtesy of a return call. We may be able to help you obtain compensation. So I assume that ups people caused the damage. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. .....i know i can email them but theres no doubt inn my … Have they sent photos? UPS Broken Shipment Claims. I agree that UPS is just horrible to do business with. Since they never complain about the way I prepared the boxes and I never had any return due to damaged package so far. So you need to get the information from UPS. The official process for opening a UPS claim (which is not clearly defined anywhere online) is to first contact the UPS store you shipped your package from and informing them of your damaged package. Edited by: MCKY seller on Jun 8, 2016 10:27 PM. We offer our assurance that, in the event of a claim, we will make the process as painless as possible. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. one last question, please. Our UPS broken shipment lawyers are trying to ascertain if the high number of complaints over denied claims is indicative of a policy by the company to avoid paying legitimate claims. The problem is that UPS automatically replies to all claims as “improperly packaged”. Taking UPS to small claims court. As it turned out, UPS crushed the tube in two separate places and the serigraph became permanently damaged and greatly devalued. What is if I file a small claim? UPS claims that the item was damaged due to improper packaging, which is interesting because the item had been packaged at a local UPS Store. You will win 100% of the time, in fact UPS knows this and will not even show up in court. This should show the lesser of the actual cost, cost to repair or replace the merchandise. Have you got the item back yet? And if that doesn't work, mention small claims court. In some instances, the consumers claimed their items were packaged by personnel at UPS stores. We will be forever grateful to all for the help they provided. Package senders or receivers can use our online submission process to report package damage. I brought the boxes to a local ups office to get receipt. Some consumers have even accused UPS personnel of breaking boxes and shipping containers in order to provide a reason to deny paying for a damaged shipment. In the mean time, you have to refund the customer immediately. Since they never complain about the way I prepared the boxes and I never had any return due to damaged package so far. Your UPS tracking number likely starts with “1Z”. How can you appeal the claim? 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