The Company is not under any obligation - and expressly disclaims any such obligation - to update or alter its forward-looking statements whether as a result of new information, future events or otherwise. Aqua also announced the Essential executive leadership team that will report to Franklin at the close of the Peoples transaction: “These individuals are proven leaders in their areas of expertise, staunchly committed to the success of our company’s mission. Or doesn't care whether it works or not. Updated: 03/08/2014. Customer service representatives are supposed to represent a company. Water Rates. Aqua America is headquartered in Bryn Mawr, Pa. Company also names presidents of gas and water utilities. Essential will provide a unique combination of experienced regulated utility companies that offers essential services to customers and a unique investment opportunity for shareholders. Aqua America. “The team has gone through an extensive exercise to explore our purpose and promise for our customers and communities, employees and shareholders, and Essential captured the essence of what we aim to be for our stakeholders,” Franklin said. In October 2018, Aqua announced it would acquire Peoples, a Pittsburgh based natural gas distribution company, in an all-cash transaction that reflects an enterprise value of $4.275 billion. My return call resulted in another customer service representative just as rude. Join Ladders to find the latest Bryn Mawr Pa jobs in Aqua America, Inc. such as and get noticed by over 22,000 recruiters. If i could change my water company i would but they are the only water company in this Delco area. My bill went from $24 to $960. Effective at the close of the transaction, Peoples will become a subsidiary of Essential, with the company tagline “Providing natural resources for life.” Essential’s common stock will begin trading under the NYSE ticker symbol (WTRG) on Feb. 3. Careers; Search. Just received 11 months of sewer bill at once due to their oversight. The acquisition marks the creation of a new infrastructure company uniquely positioned to have a powerful impact on improving infrastructure reliability, quality of life and economic prosperity in the areas it serves. They wouldn't let us pay the builder's bill for our house or anything. Nowhere else to buy water. Thankfully, I live in a state where the water is usually supplied by the local municipality. DMLockwood@AquaAmerica.com, Richard Fox, executive vice president, chief operating officer, Christopher Luning, executive vice president, general counsel, Matthew Rhodes, executive vice president, strategy and corporate development, Daniel Schuller, executive vice president, chief financial officer, Ruth DeLost-Wylie, senior vice president, business transformation, Susan Haindl, senior vice president, chief administrative officer, Christina Kelly, senior vice president, chief human resources officer, Brian Dingerdissen, vice president, chief of staff, investor relations and communications, Kimberly Joyce, vice president, regulatory and government affairs. She just dismissed what I asked of her and ended the phone call. 2495 Boulevard Of The Generals, Norristown, PA. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Aqua America water company in a nutshell does not care about their customers ! Good luck everyone. unemployed for 18 months; have wife, 3 children and an 8 month old grandchild living with me; paid almost $200 last week to avoid water shutoff, got told yesterday I owe another $112 within 2 days or will have water shut off...said I was not eligible for hardship payment schedule because I work part time (to keep my house and buy food) and if they don't have the money by midnight the day Friday, the water gets shut off. Her tone of voice was extremely rude and did not give me any assurance of my request. Any more than AQUA is going to respond. According to Franklin, “Ruth has already led the successful implementation of SAP across the Peoples platform and I am confident that she has the leadership and technical skills to lead us through the transformative, company-wide project. My bill was paid and they could not 'find' the payment. Service Outages. I used to pay $35 for 3 months. Learn More. Get the forecast for today, tonight & tomorrow's weather for Bryn Mawr, CA. I HATE this company!!! A very expensive water company with many unnecessary fees. When the water still wasn't turned on, we called. Something funny is going on here. The operating companies will continue to function under their well-known Aqua and Peoples’ brand names, said chief executive Christopher Franklin. Both operating company presidents will report to Fox, who noted, “Joe and Colleen are experienced leaders and utility professionals. LIke everybody else who is forced to buy from AQUA! Let's not kid ourselves: utility monopolies have political power and clout to do what they do and the PUC isn't going to respond to complaints. Justin Kauffman Manager, GTM Insights & Analytics at Sonos, Inc. Brian Dingerdissen Which allows monthly service fees. Utility Water Company. Now today is Friday my doctor office is closed, that disrespectful customer service representative told it's still not there, my doctor has to fax it again. This has been going on for years but the politicans protect this company.Premium water prices for third world supply. Richard Fox Vice President Customer Services Aqua Pennsylvania 762 W Lancaster Ave Bryn Mawr, PA 19010 610-525-1402. We are trapped! As far as customer service, it seems like they just roll the dice and tell you whatever shows up, because no one tells you the same thing. There are no immediate plans to rebrand these operating companies. When I called to have them explain the bills to me (I received two sewer and two water within a week) they were not at all apologetic. BRYN MAWR, Pa. – Aqua America Inc., (NYSE: WTR) (“Aqua”) a regulated water and wastewater utility, today announced it will acquire Peoples in an all-cash transaction that reflects an enterprise value of $4.275 billion, which includes the assumption of approximately $1.3 billion of debt. Perhaps this can be a solution to those of you who are feeling trapped. I can't believe I am paying such high prices for well water. Too pricy and there is no place to complain - they mail you the bill and no matter whatever you just need to pay it. If only zero stars were allowed... Aqua changed my indoor meter in Nov and ever since, they are saying that I am using 100,000 gal of water per month. Please contact the business for updated hours/services due to the COVID-19 advisory. They were uncooperative and unsympathic to the fact that we couldn't get in touch with our builder. Unfortunately this company has yet to realize that without customers they would not have a job. Contact the Assistant to the VP she is very helpful and concerned about the company's customer's and their concerns. Monthly billing instead of quarterly billing. Aqua Pennsylvania, Inc. Chuck Hertz 762 Lancaster Avenue Bryn Mawr, PA 19010-3489 750 Royal Oaks Drive, Suite 100 Monrovia, California 91016-3629 Tel: (626) 386-1100 Fax: (626) 386-1101 1 800 566 LABS (1 800 566 5227) The Comments Report may be blank if there are no comments for this report. Aqua America has the worst customer service I have seen. Any forward-looking statements represent its views only as of today and should not be relied upon as representing its views as of any subsequent date. I had to wait for 2 WHOLE days before they turned my water back on, even after they told me it would be on the next day. Essential Utilities (formerly known as Aqua America) is a utility company that has stakes in Pennsylvania, Ohio, North Carolina, Illinois, Texas, New Jersey, Indiana and Virginia The company provides drinking water and wastewater treatment infrastructure and services. Aqua is HORRIBLE!!!!! Customer Care Administrator (Former Employee) - Bryn Mawr, PA - January 23, 2020 A typical day at work seems a bit robotic, however, I enjoy working with our valued customers. Because our builder didn't cancel their account for the water service to our residence, Aqua America would not allow us to switch it to our name. All other marks contained herein are the property of their respective owners. I refuse to take this type of treatment laying down. Now I pay $39 for 1 month and $15.00 is a customer fee. They said, ""well, we need proof of your closing to know when you were responsible for the water at this property."" Aqua won't send anyone out to check................so frustrating. Aqua America is headquartered in Bryn Mawr, Pa. Find information about retirement plans, insurance benefits, paid time off, reviews, and more. Or they will threat to shut off your service. I never received a shut off notice letter. I would switch companies in a minute,just due to the unprofessionalism of the customer service representatives. My water was shut off before I even got the next bill. 762 Lancaster Avenue Avenue. Rudest customer service rep I have ever dealt with. Though Aqua America uses Holland's firm, DeBenedictis said that Holland has no direct involvement in any of these cases and is thus categorized as a related independent director. O: 610.645.1157 Get directions, reviews and information for Aqua America in Bryn Mawr, PA. Aqua America. Comments - Page 1 of 1 Page 8 of 15 pages If that is so then why on earth is AQUA spending its effort and postage stamps in trying to promote sales for Home Services? In addition, the company is also announcing the members of the executive leadership team that will report to Chairman and CEO Christopher Franklin. BRYN MAWR — Aqua America Inc., the parent company of water and wastewater company Aqua Pennsylvania, will be changing its name, effective Feb. 3. Customer service was not accomodating and acted like they were doing me a favor in talking to me. That I have to prove that it didn't and until Aqua tells them different, I have to pay. Like this review? Unfortunately, I had to deal with their customer service representatives who are unprofessional, untrained and foul mouth. I don't appreciate having no options when it comes to my service provider. I asked her for a reference number for our phone call so that I am not held responsible for her telling me to ""ignore their call"", but she would NOT give me any information for my own safety. The representatives are not knowledgeable and the water quality sucks. Worst customer service. Pennsylvania: Donna Alston, DPAlston@aquaamerica.com, 610.645.1095 When we contacted them to get it started, they wouldn't work with us at all. The services offered by the company include water and wastewater consultation, contract operations and management services to clients and municipal authorities. How can i possibly go from 800 gallons to 6, 900 in a month! Thanks Aqua. ... For Aqua customer service, please contact 877.987.2782. Did you know that you pay a fee for being a customer of Aqua PA. To date, the company’s operations remain concentrated in Pennsylvania, with about half of its customers and more than half of its revenues coming from the state. Search for water quality reports in your area. Investor Relations Share it on your social network to get the word out! She has our full confidence.”. What a rip-off. As if someone won't notice! Among the worst companies one has dealt with! There will be no need for the Company’s shareholders to exchange stock certificates in connection with the corporate name change. I was told that for me to have the meter checked to see if there is anything wrong with it - well, you guessed right, I have to pay for it. Aqua America, Inc. 762 W. Lancaster Avenue Bryn Mawr, PA 19010. But the contractor keeps calling saying that I did not post payment. The rates -- and the revenues to AQUA -- go up and the service goes down! Customer service: well, there isn't any. Communications and Marketing BRYN MAWR, Pa.--(BUSINESS WIRE)--Aqua America Inc. (NYSE: WTR) announced today its new company name, Essential Utilities, Inc. (“Essential”) that will take effect on Monday, Feb. 3. Visit Website (877) 987-2782. I have a child with a medical conditions that require to have water in the home.They told me they are going to fax a paper of medical necessity to my child doctor for the doctor to fill out and send back to them. "Aqua America Inc" of Bryn Mawr, PA 19010 operates primarily in SIC Code 4941 - Water Supply and NAICS Code 221310 - Water Supply and Irrigation Systems. Schedule your water bill payment here. Or a trip to a payment center with the wasted gas and the FEE for doing that! Now I have to wait until Monday and they don't care because they water in their home. Bryn Mawr, PA 19010. I called the company, ahd said that the meter reading is correct, that there is probably a leak in my house - if there is, my house will be damaged - there is no leak! The new website will be live on Feb. 3. Last month, my bill went from 800 gallons usage, to 6, 900! Aqua customer service reps are DISGUSTING,RUDE,IGNORANT,and 100% UNPROFESSIONAL. I have been able to strengthen my skills with my time management. When we finally got ahold of someone that seemed like they gave a darn, she asked us to send our application directly to her and she would get it turned on ""in a day or two."" When the builder didn't pay our bill, Aqua America cut off our water service. The second rep told me there was no supervisor available and I had no good reason for requesting one anyway!! There are important factors that could cause actual results to differ materially from those expressed or implied by such forward-looking statements including the factors discussed in our Annual Report on Form 10-K and our Quarterly Reports on Form 10-Q, which is filed with the Securities and Exchange Commission. I called regarding Aqua coming out to investigate any leaks that are not obvious to me. Peoples is a natural gas provider serving approximately 740,000 homes and businesses in Western Pennsylvania, West Virginia and Kentucky. No way to pay online or by credit card without being charged a fee. We're stuck! For more information about Peoples, visit www.Peoples-gas.com and follow Peoples on social media @peoplesnatgas. This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, which generally include words such as “believes,” “expects,” “intends,” “anticipates,” “estimates” and similar expressions. The companies’ existing websites will still serve customers’ information and transactional needs. Essential provides water, wastewater and natural gas services throughout 10 states under the Aqua and Peoples brands. The new company will be known Actually i give them NO STARS. Aqua America, Incorporated. In addition to that their service is terrible. Repeating outages, boil water warnings, customer service representatives not contacting maintenance crews after repeated calls to service center, poor water flow, high billings for water, all add up to a pathetic company that really does not care about anything but milking the customer dry of money. The 'on-call' guy was dismissive and said that I would need to call the office in the morning. “Water and natural gas are vital services that play an important role in sustaining and enhancing life. If EVER another option becomes available I am ditching aqua like a used Kleenex. And three times out of five, calling the AQUA number gets one a message that the phone traffic is tied up and the call is never answered. Of course the massive bill is due in a week and a half. These companies are located in Bryn Mawr Montgomery, Costa Mesa CA, Des Moines IA, Fraimingham MA, Lagrange KY, Lake Worth FL, New York NY, and St George UT. 762 W Lancaster Ave. Bryn Mawr, PA 19010 … On another note, anyone know a good well digger? Also informed me that there was no decrease in my bill during the months nobody was home. I have been calling them every day since Tuesday. One can only pray that they get a competent CEO who will implement changes so that the customer service representative representing their company can show the customers the respect they deserve. Find 5 listings related to Aqua America in Bryn Mawr on YP.com. They have been scheduled for the tests listed below each sample. I am in the process of organizing a petition for residents in my city to sign to request other options for service providers. I cannot understand why I have to pay for them to check their meter? In other words, ""pay us in advance for what you haven't used yet plus what you have used."" Avoid Aqua America at all costs. Aqua America, Inc. Bryn Mawr, PA. Senior Hydraulic Engineer / Project Engineer II. Multi Location Business Find locations. Takes three days do get snail mail there and another day to post a payment. The aqua representative told me verbatim ""ignore their calls"" I don't think this is very positive advice to give when the other contractor is threatening that my credit will go down if I do not respond. See reviews, photos, directions, phone numbers and more for Aqua America locations in Bryn Mawr, PA. Aqua America is listed on the New York Stock Exchange under the ticker symbol WTR. I live in Illinois. They certainly have you over a barrel because you have no choice of companies to use. Aqua America – founded 1886. As much as they charge, it will pay off to drill a well in just a few years anyway! Visit www.AquaAmerica.com for more information and follow Aqua on social @MyAquaAmerica. BRYN MAWR, Pa.--(BUSINESS WIRE)--Aqua America Inc. (NYSE: WTR) announced today its Ohio subsidiary has completed the purchase of the … Search 0 Aqua America, Inc. jobs in Bryn Mawr Pa at Ladders. Payment arrangements for past due balances to help low income customers clear up an account? Aqua America Salaries trends. Put in user name and password: get a rejection that these are wrong. They do not response to any complain. Aqua America, Inc. I have no leaks and have contacted the PUC. Hi/Low, RealFeel®, precip, radar, & everything you need to be ready for the day, commute, and weekend! Directions are given to call back another time. It is unfortunate that in Delaware County and the surrounding area that this is the only water company available. They made a billing error which resulted in my water being shut off. For Peoples customer service, please contact 800.764.0111. What a crock of crap! More paper and waste! Water is a basic needs it's not fair that companies like Aqua water can overcharge people and get away with it and then asking for more money that people don't have. First, couldn't you call us to let us know this two days ago? In 2004, the parent corporation, still based in Bryn Mawr, Pa., changed its name from Philadelphia Suburban Corp. to Aqua America to announce its arrival on the national stage. Aqua America Inc. Clearly she doesn't respect the private contractors nor does she respect the customers who are calling in concern. Well from all the comments below, I am really looking forward to contacting customer service & most likely getting nowhere. In 1882, the neighboring Bryn Mawr Water Company sank an artisan well in … Courtesy of Aqua America Inc. With its acquisition of a Pennsylvania natural gas utility, Aqua America Inc. of Bryn Mawr says it will rename itself Essential Utilities Inc. in February 2020. O: 610.645.1191 I called them back they told me it takes 24hr to process. The company also has subsidiaries, including Aqua Pennsylvania and Aqua Texas, which owns more than 375 water and wastewater systems in Texas. I loose respect for those companies that provides basic needs services to people, they play God with people lives. For Aqua media relations, please contact the communications expert in your area. As stewards of these services, we have a responsibility to protect the public and our employees through operational excellence and integrity in all we do.”. Tell that to representative on the phone and the reaction is ""so what"" disinterest. That's why they stay rich and the poor stay even poorer because they are sucking the life out of the poor. Since the phone line is always busy and one is told to call back another time, it's almost impossible to find out when payments have posted. In short, the Website doesn't work for customers and it seems that Aqua doesn't want it to work. AQUA PA is one company that shoves bills, literally speaking, down customers' throat going by other reviews on this page. They are well-prepared for these new assignments and we’re fortunate to have such strong and experienced executives to guide our utilities into this exciting phase of our combined companies’ history.”. ABSOLUTELY WORST SERVICE EVER. The Company’s headquarters will remain in Bryn Mawr, Pennsylvania, and Peoples will remain in Pittsburgh. – Jesse & Susan Francis.” They claimed they sent one but bill that have said payment due date is August 3, 2015. I received a threatening phone call from a private contractor telling me that I had an overdue payment, so I paid the balance. In 1886, a group of Swarthmore College professors connected pumps and pipes to nearby springs to supply their Delaware County community with drinking water and incorporated into the Springfield Water Company – now known as Aqua America. Mailed check is required to avoid that charge: the stamp and the envelope is cheaper than the fee for using an online check or a credit card. This is over and above my usage cost and all the taxes. The brochure states that Home Service is not associated with AQUA. Their 'take it or leave it' attitude is plainly nauseating and it is absolutely unfair that there is not an alternative company that can provide better services. External and Digital Communications Specialist. Aqua America is the second-largest publicly traded water utility based in the U.S. and serves over 3 million people in Pennsylvania, Ohio, North Carolina, Illinois, Texas, New Jersey, Indiana and Virginia. We have talked to many, many people at Aqua America, and we have experienced belittlement, swearing, attitude, and multiple hang ups. Service is in PA. We are spending our summer somewhere else, and still get a bill with numbers I can not imagine. Aqua America 762 W Lancaster Ave Bryn Mawr, PA Water & Sewage Companies Utility - MapQuest. I told them that I am unemployed right now and I children in the home. Write A Review. Now, Bucks County Water and Sewer is saying that I have to pay them $500, because that water went down the sewer. This means that we should have OPTIONS! The team has my full confidence and includes those who I most trust and rely on to deliver exceptional customer and employee experience and shareholder value,” Franklin said. In addition, Joseph Gregorini, currently Peoples chief operating officer, will lead the natural gas utilities for all states as president and Colleen Arnold, currently Aqua’s deputy chief operating officer, will lead the water and wastewater utilities for all states as president. I called the next day nothing, they can't even verify if it was received or not. The services offered by the company include water and wastewater consultation, contract operations and management services to clients and municipal authorities. I wish I could rate Aqua America with negative stars. For more information regarding risks and uncertainties associated with The Company’s business, please refer to the Company’s annual, quarterly and other SEC filings. Search water rates in your area. First of all, I am not clear why we don't use Lake Michigan water. Aqua America Inc is a medium-sized business with high revenue, that is well-established in its industry. Nobody home for an entire month, how does your bill double? Aqua America is using their billing department to withhold meter readings from homeowners that would indicate a major water leak. Now, we have to wait for two working days, which lands Monday (so we get to wait over the weekend too) to hopefully get water. AQUA PA keeps mailing me brochures touting the "" homeowner's water service line insurance"" from Home Service USA Repair Management Corp (Home Service). I just got off the phone and the lady spoke to me like a child, I have never been more insulted by a company in my life. There are 11 companies that go by the name of Aqua America, Inc.. Most people in Illinois use Lake Michigan water. What?!? 29 salaries for 27 jobs at Aqua America in Bryn Mawr, PA. Salaries posted anonymously by Aqua America employees in Bryn Mawr, PA. Aqua America is a water and wastewater utility company that services approximately 3 million people within the US. I end up buying bottled water to drink because I can only use the house water for laundry, washing dishes and bathing. Bryn Mawr water utility giant out $60 million on interest-rate bet Aqua America, the Bryn Mawr for-profit water and sewer utility, says it has taken a $59.8 million charge in its fourth-quarter earnings due to a drop in the value of interest-rate swaps. Justin Kauffman. Never got a chance to ask this question, as the customer service representative informed me rudely they any leaks are my problem and Aqua will NOT investigate. They needed forms from the builder, etc. The Company can give no assurance that any actual or future results or events discussed in these statements will be achieved. I recently signed on with them as there is no other company in my area. That's a collected deposit towards future use plus the current usage amount being called a ""payment arrangement."" I did as they requested the doctor filled out the paper and faxed right back to them. Aqua America's mailing address is 762 W. LANCASTER AVENUE, BRYN MAWR PA, 19010. The announcement comes after the Peoples acquisition received regulatory approval at the Pennsylvania Public Utility Commission’s January 16 meeting. Susan M. Francis of Ridley Park, $200: “Thank you for your good work! I want to know why I'm being charged a customer fee every month of $15.00. I can pay the $126, but the want me to pay them $50 reconnection fee plus $85 deposit fee. BRYN MAWR, Pa.--(BUSINESS WIRE)--Jan. 31, 2020-- The board of directors of Aqua America (NYSE: WTR) today declared a quarterly cash dividend of $0.2343 per share, payable on March 1, 2020 to all shareholders of record on Feb. 14, 2020. Sewer bills seem exceptionally high as well, costing more than half of what our water bill is for four adults. More information will be available at www.essential.co. If you have an option to pick another company I highly recommend it. The company also has subsidiaries, including Aqua Pennsylvania and Aqua Texas, which owns more than 375 water and wastewater systems in Texas. WHY? Aqua America for the life of me i cannot figure out how i use145 gallons a water a day, i'm not home 5 out of 7 days , and i have no leaks Bryn Mawr Pennsylvania Print this Report Email this Report Reason for requesting one anyway! of Ridley Park, $ 200: “ Thank you for your good!... Well in just a few years anyway! Commission ’ s headquarters will remain in Mawr... 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