Flowers are used largely to enhance aesthetic appeal of various areas of the hotel. Previously, this kind of failures would be reported on paper at the end of the shifts. endobj His/her duties are:-, 2) Deputy HousekeeperThe deputy housekeeper reports to the executive housekeeper. 'Housekeeping means all activities and tasks which provide for temporary accommodation and stay of guests at the hotel.’ (Dobre, R. 2001).Jobs of hotel housekeeping in high class hotels are arranged through the department of rooms, cleanliness, decoration and laundries, whose main function is to Counsel and motivate employees on various duties. The sale of Coordinate with room service for tray clearance. <> Ensure all public areas are thoroughly cleaned at night when the traffic is low. His/her duties are:-i) Issue clean uniforms while receiving soiled onesii) Send soiled uniforms for laundering. endobj Mending and stitching uniforms, linen, upholstery etc. Staffing is the third sequential function of management. Building The Building Department is responsible for the review, inspection and permitting of new construction and/or alterations to any structures within the Town. Load soiled linen into washing machines, feed in the right amount of detergent and other laundering chemicals. Notice boards, telephones, computers, storage shelves (for registers and files), lost and found cupboard, key racks etc. Controls or guidelines such as a checklists are used every day in the housekeeping department. His/her duties are:-, 19) Gardeners:-Gardeners report to the head gardener or the horticulturist. 9 0 obj Send torn articles to seamstress for repair. He /she should have good knowledge of fabrics and chemicals and laundry machines.22) Laundry Supervisor:-He/she is in charge of the functioning of the laundry in the absence of laundry manager. His/her duties are:-, 21) Laundry Manager:-He/she is in charge of the laundry and Laundry Manager reports to the Director of housekeeping. $.' departments. Arrange and stock the pantry with linen and supplies. Housekeepers are responsible for making certain that every guest room is cleaned thouroghly. 7 0 obj Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained. Food production (kitchen) department Food production department is also called kitchen department. Plan order of work and direct staff accordingly. The role of the housekeeping department is not a glamorous one, but a very important one. Floor supervisor/Floor Housekeeper:- The floor supervisor reports to the assistant housekeeper. Send dirty linen from laundry after checking. Develop and implement training programs within the department in consultation with the executive housekeeper. See our. Receive complaints on maintenance and housekeeping. Our Housekeeping Team in action! 11 0 obj Prepare requisitions for materials required. <> His/her duties are:-, 8) Uniform Room Supervisor:-The uniform room supervisor reports to the assistant housekeeper. C. Personality Traits of housekeeping Management Personnel. The main functions of housekeeping are overall cleanliness, bed making, ensuring maintenance of the building and its infrastructure, laundry, linen management, key control, pest control, safety and security of the guests as well as the infrastructure and interior decoration. Organize, supervise and coordinate the work of housekeeping staff on day- to day basis. Search and test new techniques and products in the market. Assist executive housekeeper in forecasting and budgeting for operating and capital expenditure. Servicing of rooms in the evening( turndown service) and also provide second service. Responsible for collecting guest laundry. 01 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION Role of Housekeeping in Guest Satisfaction and Repeat Business. He/ she is responsible for maintenance of hotel staff uniforms. Calculate materials required for uniforms and upholstery and purchase accordingly. Facilitate provision of extra services to guests such as baby sitters, hot water bottles, other guest requests. The simple reason being, a customer demands a clean, tidy, and pleasing ambience. His/her duties are:-, 6) Night Supervisor:-The night supervisor reports to the assistant housekeeper. Thanks with best regards, This website uses cookies to improve service and provide tailored ads. His/her duties are:-, 13) Guest room attendant/ Room maids/ Chamber maids/GRA:-Guest room attendant(GRA) report to the floor supervisor. This department is one of the major operational and revenue-producing departments of the hotel which generates two-thirds of the revenue earned by a hotel from the sale of the guest rooms. Spot stained fabrics before loading them into washing machines. To achieve the maximum possible efficiency in ensuring the care and comfort of guest, and in the smooth running of the department. In short the main and major function of housekeeping is the management and cleanliness of guest rooms as well as all the public areas of the hotel. 02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT. They are responsible for the final condition of the guestrooms on the floors allocated to them. They are usually the first to spot failures as they have direct access to the rooms, equipment and interact a lot with guests. Ensure all maintenance jobs are attended in coordination with the maintenance department. Be responsible for hotel linen and check its movement and distribution to room attendants. Ensure banquet halls and conference halls are kept ready for functions and conferences. 17) Horticulturist:-Many large hotels have their own horticulturist, who report to assistant housekeeper. 10 0 obj When the equipment’s performance slacks, housekeeping is unable to execute job responsibilities, and that trickle-down effect can negatively impact the guest experience. 8) Control desk supervisor-The control desk supervisor reports to the assistant house-keeper.The control desk is the nerve center of housekeeping department. The hotel management and especially executive of housekeeping department must ensure that the housekeeping functions are performed well in the hotel irrespective of the target guest type, size of hotel, and its location. of outlets and banquets# Amount of manpower required.Following are the areas of the department:-Executive Housekeepers Office- This is the Executive housekeepers office where the administrative work of the department is performed.Housekeeping Desk- This is the control centre of the housekeeping and is manned 24 hrs a day. Examine and count each linen item when send to laundry and again on return. Our housekeepers are in charge of almost every detail of your stay from the fluffy pillows and sheets in your guest rooms to the replenishment of your bathroom amenities. … Stacking sheets, pillowcases, towels, tablecloths, napkins in different stacks. •The Housekeeping Department is one of the important departments in the hotel organization. Just like a checklist for a franchise agreement and other kinds of task checklists, a hotel checklist can also benefit all people who are involved in the processes where it will be highly-usable. Hierarchy in small, medium, large and chain hotels. Outsourcing is also a common practice in the hotel industry, especially in areas like payroll and landscaping. Maintain proper records of discards and deermine percentage of discards. Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests. Prepare duty rosters and supervise the discipline and conduct of her staff. He/ she is responsible for cleaning and inspection of the front of the house areas such as entrance, lobby, guest corridors and so on. Meeting with the staff opening and operations supervises work allotted to the assistant house-keeper.The control desk is the where... Cleanliness of both guest rooms and handing of clean rooms the hotel to provide a pleasant.! 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